The Encompass Administrator is responsible for supporting strategic and tactical organizational initiatives through software development, enhancement, maintenance and analytics within the Encompass system.

 

Major Responsibilities:

• Create and maintain documentation on current technology and complete periodic data.
• Create, analyze, maintain and make recommendations for additional tools to increase organizational efficiencies.
• Develop, enhance and maintain world-class analytics leveraging Encompass
• Ability to support end-users, via multiple communication methods, with a focus on providing the highest levels of customer service
• Work with programmers and software developers to define solutions for system or client issues.

 

Knowledge/Skills/Experience

 

• Encompass development expert
• Mastery of Business Rules: Field Triggers, Field Data Entry, Milestone Completion
• Mastery of System Audit Trail
• Mastery of Encompass Admin Tools: Settings Manager, Reporting Database, External Reporting Database
• Experience with maintaining Testing/Production SaaS Encompass environments using Admin Tools, specifically Settings Sync Tool
• Experience managing Encompass WebCenter
• Excellent written and verbal communication skills; the ability to correspond concisely through email is required
• Ability to build and maintain solid relationships/partnerships with customers and staff across all segments.
• Skilled at working independently without the need for supervision.
• Superior organizational skills and attention to detail.
• At least 3 years of mortgage lending experience.
• SharePoint experience, a plus.
• Advanced analytical and problem-solving skills
• Open-minded, optimistic, passionate and determined team player
• Excellent planning, time management and follow-up ability
• Strong interpersonal skills

 

Minimum Requirements

• An Associate's degree or equivalent in related field
• Proficiency in all aspects of Microsoft Office Suite, especially Outlook, Word, Excel and PowerPoint